Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to common questions about our electric scooters and services. If you need further assistance, don’t hesitate to contact us.
Ordering & Shipping
1. How long does it take to process my order?
We process all orders within 48 hours of receiving them. Once processed, you’ll receive a confirmation email with tracking information.
2. What are the shipping options?
We offer free shipping across the USA and EU from our local warehouses. Shipping typically takes 3-5 business days.
3. Do you ship internationally?
Currently, we ship to the USA and EU. For other regions, please reach out to our customer service team for possible options.
4. Can I track my order?
Yes, you can track your order! After processing and shipping, you’ll receive an email with a tracking number to monitor your package’s progress.
Returns & Refunds
5. What is your return policy?
We provide a 14-day free return policy. If you’re not fully satisfied with your purchase, you can return the scooter within 14 days of delivery for a full refund.
6. How do I initiate a return?
To start a return, please contact our customer service team at [email protected] or call us. For US customers, the phone number is +1 347 566 8383, and for European customers, it’s +48 575 383 455. We’ll provide you with a prepaid return shipping label and further instructions.
7. When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item. You’ll get a confirmation email once your refund has been issued.
Product Information
8. What is the warranty on your electric scooters?
Our electric scooters come with a 1-year warranty covering manufacturing defects. For more details, check our warranty policy page.
9. Are your scooters waterproof?
Our scooters are water-resistant, meaning they can handle light rain and splashes. However, to avoid potential damage, we recommend avoiding heavy rain and deep puddles.
10. How far can your electric scooters travel on a single charge?
The range varies by model, with most offering 15-30 miles per charge. Refer to the product specifications for detailed information.
11. How long does it take to fully charge the scooter?
Charging time varies by model, typically taking 4-6 hours for a full charge.
Payment & Security
12. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
13. Is my personal information secure?
Yes, we use industry-standard encryption to protect your personal and payment information.
Customer Support
14. How can I contact customer support?
You can reach us via email at [email protected]. For phone support:
- US Customers: +1 347 566 8383
- European Customers: +48 575 383 455
Our support hours are Monday through Friday, 9 AM to 6 PM (EST).
15. Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions. Subscribe to our newsletter or follow us on social media to stay informed about the latest deals!
Miscellaneous
16. Do you offer financing options?
Yes, we provide flexible financing options through our partners. Choose a financing plan at checkout for instant approval.
17. Can I test ride a scooter before buying?
Currently, we do not offer test rides. However, our 14-day return policy allows you to try the scooter at home and return it if it doesn’t meet your expectations.
18. Where can I find the user manual?
Each scooter includes a user manual in the box. You can also download a digital copy from the product page on our website.