Return and Refund Policy for UR-Delivery.com
Last Updated: July 26, 2024
At UR-Delivery.com, we strive to ensure your complete satisfaction with every purchase. If you experience any issues with your electric scooter, our dedicated support team is here to help. Please review our return and refund policy below for details on how to return an item and request a refund.
1. Returns
1.1 Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number, receipt, or confirmation email) must be provided.
1.2 Non-Returnable Items
- Items that have been used or damaged by the customer.
- Custom or personalized items.
- Gift cards.
1.3 Return Process
- To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to us.
- Please include the RMA number with your return shipment.
1.4 Return Shipping Costs
- Customers are responsible for the shipping costs associated with returning the item.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
2. Refunds
2.1 Refund Eligibility
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2.2 Partial Refunds
- Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
2.3 Late or Missing Refunds
- If you have not received your refund after 10 business days, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us at [email protected].
3. Exchanges
3.1 Defective or Damaged Items
- If you received a defective or damaged item, please contact us immediately at [email protected] with your order number and a description of the issue.
- We will arrange for a replacement item to be sent to you at no additional cost.
4. Cancellations
4.1 Order Cancellations
- Orders can be canceled within 24 hours of purchase. To cancel your order, please contact us at [email protected] with your order number.
5. Contact Information
For any questions or concerns regarding our return and refund policy, please contact us at [email protected]. Our customer service team is available to assist you and ensure a smooth return process.
Thank you for shopping with UR-Delivery.com. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
UR-Delivery.com Team